If you are interested in outdoor activities, working as a team with great people, building lifelong friendships, contributing to the community and being part of living history, why not join the award-winning team of volunteers that have made Puffing Billy Railway the much-loved tourist attraction it is today.

Each of our volunteer roles contributes to the smooth and safe running of the Railway. We have in-house training to teach you new skills and to give you a comfortable experience while attending each shift. Our Puffing Billy Pathways Program will introduce you to the Puffing Billy family and ask you to consider what role you would find most personally fulfilling. We have five volunteer roles where you can begin your volunteering journey immediately with minimal training. Please bring your great attitude and a smile!

Volunteer Conductor
Young Volunteer Guard
Refreshment Volunteer

Behind the Steam - Volunteer Recruitment Day

Sunday 17th February 2019

Our “Behind the Steam” volunteer recruitment day will be an opportunity for you to meet the volunteer family at Puffing Billy. This is a chance to make new friends and learn the importance of our volunteers’ duties. Be sure to speak to our wonderful volunteers, as they will be on hand for you to talk to and answer any questions you have about volunteering.


On the day…

  • You will be able to have an exclusive sneak peek of the Menzies Creek Museum which is not open to the public yet. The Museum volunteers will be able to tell you all about the exhibits on display.
  • There will be a locomotive on site (with its’ crew) to show you how we make some steam and what volunteer opportunities are available around the locomotives.
  • There will be some track work and sleeper work on display, including a tamper demonstration from our Way and Works branch.
  • There will be a FREE sausage sizzle and cold drinks available, as well as a chance to win some prizes!


Tickets are FREE - we just want you to RSVP and let us know you're coming to join us! Click here to RSVP

Volunteering Roles

A few possibilities include administrative duties, parks and grounds maintenance or working in our Carriage Workshops! Perhaps you are interested in dealing directly with our visitors from near and far? You may like to consider a role as a Booking Clerk or a Conductor who deals with all the hustle and bustle of the platform.

We have a buddy system where you can learn from our existing team of volunteers, and our Management team are always there to support you on your journey of volunteering.

We sincerely appreciate all the efforts and time the volunteers put into our beautiful trains and the way you can personally contribute to the experience of our passengers.

Frequently Asked Questions

Expressions of Interest

What's next?

Your Expression of Interest (EOI) will be sent directly to our Volunteer Service Team who will be in touch with you within 5 business days to conduct a short phone interview and to get to know you.

You will then be invited to attend our Volunteer Information Evening. This is an opportunity for you to find out what is expected of you as a Puffing Billy Railway Volunteer, to meet some of our hardworking volunteers and to ask any questions you may have about us.

This is an important part of our selection process and if you are successful you will be sent an email inviting you to our Pathways Program. Through this program, you will be given an Introduction to the Railway, a behind-the-scenes tour, information about other volunteer roles and an opportunity to meet like-minded souls who are giving back to their community through the generous support of volunteering.

The Pathways Program is a one-day commitment to training and is conducted every 2 months or on weekends by demand.

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Volunteer Stories

Do you want to know what it means to be a volunteer at Puffing Billy? Here you will find stories from some of our volunteers that have been involved with the railway from anywhere between 3-65 years. Each volunteer has a different and exciting journey with the railway, and volunteering has played a major role in their lives.

Volunteer Stories

Corporate Volunteers

Puffing Billy Railway boasts a successful and enjoyable Corporate Volunteer Program for organisations to give their employees time out of the day to day and participate in a variety of team building activities.

Corporate Volunteers

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Safeguarding Children and Young People Statement of Commitment

We are committed to providing positive experiences in an environment that’s caring, nurturing and safe.

Successful applicants will therefore undertake a Working With Children Check and a National Police Check.


Any further questions?

If you have any further questions or queries about Volunteering with Puffing Billy Railway, please contact our Volunteer Services Team at volunteering@pbr.org.au or call (03) 9757 0715.

Contact the Volunteer Services Team:

Phone: (03) 9757 0715

Fax: (03) 9757 0705

Email: volunteering@pbr.org.au

Mail: Volunteer Coordinator, PO Box 451, Belgrave, 3160