Puffing Billy Railway values your feedback. It helps us better understand your experience and ensure we can make future visits even more enjoyable.

Whether it’s a suggestion, recommendation, complaint, or compliment, your feedback is welcome here and treated objectively, and with complete confidentiality.


Feedback can be received across a range of topics, including:

·       Satisfaction or appreciation of a service provided

·       Dissatisfaction that your expectations were not met while visiting the railway

·       The behaviour and / or actions of Puffing Billy Railway employees and / or volunteers

Please provide your feedback as soon as possible and with as much detail as possible, including the order of events, where there is an incident that needs to be reported, so that we can properly investigate and take any necessary action.


  • By phone

    03 9757 0700

  • In writing

    c/o Safety Department
    Puffing Billy Railway
    PO Box 451
    Belgrave VIC 3160

  • In person

    Puffing Billy Railway - Belgrave Station Booking Office Window
    1 Old Monbulk Road
    Belgrave VIC 3160