Emerald Tourist Railway Board

Photo by Michael Greenhill

The Emerald Tourist Railway Act 1977 (No 9020) established the Emerald Tourist Railway Board (ETRB) with responsibility for the "preservation, development, promotion and maintenance of the narrow gauge steam railway (known as Puffing Billy) and for the operation management and control of the service thereon for public recreational purposes."

The Emerald Tourist Railway Board comprises of the following members:

Read about the Ombudsman Investigation Report here



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Policies & Disclosures

As a Public Entity, we are dedicated to upholding and maintaining the highest standards of accountability and integrity.

We operate in accordance with various regulatory standards, which are incorporated into the Emerald Tourist Railway Board’s policies and procedures.

Our various policies, disclosures and compliance standards include but are not limited to:

Our Vision

To excel in Puffing Billy Railway's presentation of a heritage rail experience, which captures both the natural beauty and rich social history of Victoria's Dandenong Ranges.

Our Mission

To restore and operate the Puffing Billy Railway as Australia's premier heritage steam railway, in a safe and efficient, and economically sustainable manner for the ongoing education, benefit and satisfaction of the community, customers and railway stakeholders, including staff and volunteers.

Our Strategic Plan

Puffing Billy Railway's four-year Strategic Plan 2019-2023 is now available for viewing here. The four-year plan is taken from earlier work our predecessors undertook on the Masterplan, broadened to encompass all other fundamental factors.

Input was taken from the fantastic response volunteers gave from December 2018 to January 2019, a series of workshops with senior management and formal Board reviews. The plan encompasses everything from preserving the cultural and heritage rail significance, through to safety and support for our most valued asset, our people, more work nurturing our environment and actions like partnerships to ensure a sustainable future for the business.

The Railway's ongoing success is considered to be a product of the following seven key strategic elements. These key elements are listed below:

Heritage Integrity - Preserve cultural and heritage rail significance

Tourism Experience & Customer Satisfaction - Provide an iconic heritage rail experience for visitors

Safety - Achieve safety and operational excellence

Operational Capabilities - Engage with our community, businesses and tourism partners

Environmental Management - Commit to environmental sustainability

Organisational Culture - Lead an inspired people and a responsive, resourceful organisation

Finance - Sustainable future

Pursuant to the provisions of the Financial Management Act 1994 and the Audit Act 1994, the Board presents its Annual Report in respect of the year ending 30 June 2017. The report is prepared in accordance with all Victoria legislation.

To view the PDF of Puffing Billy Railway's four-year Strategic Plan 2019-2023, please click here.