Emerald Tourist Railway Board
Photo by Michael Greenhill
The Emerald Tourist Railway Act 1977 (No 9020) established the Emerald Tourist Railway Board (ETRB) with responsibility for the "preservation, development, promotion and maintenance of the narrow gauge steam railway (known as Puffing Billy) and for the operation management and control of the service thereon for public recreational purposes."
The Emerald Tourist Railway Board comprises of the following members:
Read about the Ombudsman Investigation Report here
ETRB 2021 ANNUAL REPORT:
ETRB 2020 ANNUAL REPORT:
ETRB 2019 ANNUAL REPORT:
ETRB 2018 ANNUAL REPORT:
Policies & Disclosures
As a Public Entity, we are dedicated to upholding and maintaining the highest standards of accountability and integrity.
We operate in accordance with various regulatory standards, which are incorporated into the Emerald Tourist Railway Board’s policies and procedures.
Our various policies, disclosures and compliance standards include but are not limited to:
To excel in Puffing Billy Railway's presentation of a heritage rail experience, which captures both the natural beauty and rich social history of Victoria's Dandenong Ranges.
To restore and operate the Puffing Billy Railway as Australia's premier heritage steam railway, in a safe and efficient, and economically sustainable manner for the ongoing education, benefit and satisfaction of the community, customers and railway stakeholders, including staff and volunteers.
Our Strategic Plan
Puffing Billy Railway's four-year Strategic Plan 2019-2023 is now available for viewing here. The four-year plan is taken from earlier work our predecessors undertook on the Masterplan, broadened to encompass all other fundamental factors.
Input was taken from the fantastic response volunteers gave from December 2018 to January 2019, a series of workshops with senior management and formal Board reviews. The plan encompasses everything from preserving the cultural and heritage rail significance, through to safety and support for our most valued asset, our people, more work nurturing our environment and actions like partnerships to ensure a sustainable future for the business.
The Railway's ongoing success is considered to be a product of the following seven key strategic elements. These key elements are listed below:
Heritage Integrity - Preserve cultural and heritage rail significance
Tourism Experience & Customer Satisfaction - Provide an iconic heritage rail experience for visitors
Safety - Achieve safety and operational excellence
Operational Capabilities - Engage with our community, businesses and tourism partners
Environmental Management - Commit to environmental sustainability
Organisational Culture - Lead an inspired people and a responsive, resourceful organisation
Finance - Sustainable future
Pursuant to the provisions of the Financial Management Act 1994 and the Audit Act 1994, the Board presents its Annual Report in respect of the year ending 30 June 2017. The report is prepared in accordance with all Victoria legislation.
To view the PDF of Puffing Billy Railway's four-year Strategic Plan 2019-2023, please click here.
Our Gender Equality Action Plan
The Gender Equality Act 2020 is Victoria’s first piece of legislation specifically designed to address gender
inequalities within the workplace. This Act requires that defined entities develop a Gender Equality Action to help
address this issue.
The Emerald Tourist Railway Board (ETRB) operators of Puffing Billy Railway have embraced this opportunity to
publicly articulate our commitment to and outline how we will contribute to the improvement in the status of women
in the workplace and provide a fair and just workplace free of discrimination. Puffing Billy Railway's three-year Gender Equality Action Plan 2022-2025 is available for viewing here.
This is the first time Puffing Billy Railway has critically reviewed workforce data through a gender lens. The GEAP outlines a 4-year action plan including strategies and measures designed to create a firm foundation for gender equality changes with the possibility for more aspirational strategies in the future. While Puffing Billy Railway aspires to the gender equality principles outlined in the Act, this GEAP is reflective of the organisation today; and is the first step of our gender equality journey.
April 2022 - The GEAP maybe subject to further input following feedback from the Commission for Gender Equality in the Public Sector.
In the spirit of reconciliation, Puffing Billy Railway acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners of this country and their connection to land, water and community. We pay our respect to them, their cultures and customs, and to elders both past and present.