Day Out With Thomas TM

Yes, everyone who enters the event site needs a ticket.

Yes, please print or have your confirmation letter available to view on your mobile phone. 

• Phone reception is sporadic at Gembrook, please screenshot your booking reference before you arrive. 
• Confirmation letters/ tickets will be checked upon entry, and you will be advised of your carriage allocation upon arrival. 

Not at this stage. Kindly contact us on (03) 9757 0700 during business hours and quote your voucher number and which date you would like to book for, as Puffing Billy gift vouchers purchased online cannot be redeemed online.

30 minutes prior to your trains departure. 

On days of TOTAL FIRE BAN in the Central Zone, or the whole state of Victoria, Day out With Thomas^TM events will be cancelled.  Should this occur, we will endeavour to contact ticket holders as early as possible.

Departing Gembrook’s Heritage Platform, the train ride will take approx. 35 minutes, only stopping briefly before making the return journey.

There will be a carriage allocation system and you will be notified on arrival of your allocation. Kindly ensure that you sit in the carriage you have been assigned.

If you are travelling with someone else and they have booked their tickets separately, please indicate this in the “Notes” field in your online booking. We will do our best to seat you together.

Yes, the time booked upon ticket purchase is your allocated departure time. Passengers must prepare to board 30 minutes prior to departure. 

Gembrook Primary School is the best place to park and avoid street parking. It is approximately a five minute walk down to the Gembrook Station entrance.

Address: 50 Main Street, Gembrook VIC 3783

Note: Gembrook Scouts will be collecting $5 per vehicle at the Primary School gate, please bring change.

There is a 2-minute drop off zone on Main Road, Gembrook – at the event site entrance. Disabled parking at Gembrook Station is accessible via Main Rd, Gembrook.

Please note, there is no general on-site parking at Gembrook Station during the Day out With Thomas event.

Gembrook township has limited parking for residents and in town along the main street. All parking is time restricted and local council have advised that parking officers will be monitoring the area.

Our Day out With Thomas^TM events are assessed on a case by cases basis. In cases of extreme weather, the event may be cancelled at any time at the discretion of management.

In the case of a cancellation, we will endeavor to contact tickets holders as early as possible.

Please see the Terms and Conditions for further information.

Yes, a variety of food is available for purchase onsite and in the township of Gembrook.

There will also be an undercover seated area available.

Yes, prams are permitted onsite. We recommend prams with larger wheels to cater for rail crossings. Strollers are not recommended. Due to the heritage nature of the carriages, prams are not allowed on the train. There is a designated undercover pram bay on the Platform.

Yes, the site is wheelchair accessible, and our friendly staff and volunteers can provide special attention to visitors with reduced mobility.  We recommend passengers advise our Customer Service Centre about their requirements via (03) 9757 0700 at the time of booking and/or before your travel.

Please note:

• Parking for disabled parking permit holders is available onsite on the main driveway.
• The platform from which you board the train is not the same height as the carriage doors.  A ramp (75cm in width) is available to provide wheelchair access to the carriages. Please see one of our friendly volunteers on the platform for assistance before your train ride.
• Wheelchair accessible toilets are located at Gembrook Town Station.

You can view the Gembrook site map here.

No pets are allowed at Day out With Thomas^TM.

Guide dogs are the only dogs permitted on the train or on the site.

Departing Gembrook’s Heritage Platform, the train ride will take approx. 35 minutes and stop briefly at Fielder before making the return journey to Gembrook Station.

Photos next to Thomas and The Fat Controller and his friends are permitted, however, the following guidelines must be adhered to:

• Photos with Thomas are to be taken at the photo opportunity only.
• Please stand in the designated space allocated.
• Maintain 1.5m distance between other people, when queuing to get your photo taken.
• Photos with The Fat Controller and his friends are permitted, however, you must remain 1.5m apart.
• No touching of Thomas, as he gets very hot after he has been working.
• No photos with volunteers, staff or inside the cab of the locomotive.

Thank you for your cooperation.