Day Out With Thomas

Yes, everyone who enters the event site needs a ticket.

Yes, please print or have your confirmation letter available to view on your mobile phone.

• Phone reception is sporadic at Gembrook, please screenshot your booking reference before you arrive.
• Confirmation letters/tickets will be checked upon entry.
• Upon arrival, all ticket holders will then receive a wristband with their pre-booked train time.

Not at this stage. Kindly contact us on (03) 9757 0700 during business hours and quote your voucher number and which date you would like to book for, as Puffing Billy gift vouchers purchased online cannot be redeemed online.

We suggest you arrive 45 minutes (or earlier) before your scheduled train departure!

2.00pm departures: We advise customers booked on the 2.00pm train to arrive on site 90 minutes prior, to enjoy all the activities before your train ride as the site closes at 3:30pm.

Large groups are encouraged to arrive together – however where this is not possible, the remainder of the wristbands in the booked group will be held at the information hub at the site entry

On days of TOTAL FIRE BAN in the Central Zone, or the whole state of Victoria, Day out with Thomas events will be cancelled.  Should this occur, we will endeavour to contact ticket holders as early as possible.

Departing Gembrook’s Heritage Platform, the train ride will take approx. 35 minutes, only stopping briefly before making the return journey.

Please be on the Gembrook Heritage Platform, 20 minutes before your train departs. This allows plenty of time to store your pram, board the train with family and friends and see Sir Topham Hatt and Friends along with Thomas shunting through the yard.

There is no seat allocation in the train carriages.

Guests must be together during boarding if they wish to sit together on the train.

Please note: each carriage seats approximately 30 passengers.

Yes, the time booked upon ticket purchase is your allocated train.  Please ensure you arrive on the platform 20 minutes prior to your train time.

Gembrook Primary School is the best place to park and avoid street parking.
Approx. 5 minute walk down to the Gembrook Station entrance.

GPS location: 50 Main St Gembrook

Note: Gembrook Scouts will be collecting $5 per vehicle at the Primary School gate, please bring change.

There is a 2-minute drop off zone on Main Road, Gembrook – at the event site entrance. Disabled parking at Gembrook Station is accessible via Main Rd, Gembrook.
Please note there is no general on-site parking at Gembrook Station during the event Day out with Thomas.

Activities can be enjoyed at your leisure throughout the day.

We welcome you to enjoy them before and after your scheduled train ride.

The event site and activities* are available from 9am – 3:30pm.

* Please note that due to Occupational Health & Safety regulations, the jumping castle will not operate in wet and/or windy conditions.

Our Day out with Thomas events are assessed on a case by cases basis. In cases of extreme weather, the event may be cancelled at any time at the discretion of management.

In the case of a cancellation, we will endeavor to contact tickets holders as early as possible.

Please see the Terms and Conditions for further information.

Yes, a variety of food is available for purchase onsite and in the township of Gembrook.

There will be an undercover seated area available.

Yes, prams are permitted onsite and we recommended prams with larger wheels to cater for rail crossings.  Strollers are not recommended.  Due to the heritage nature of the carriages, prams are not allowed on the train.  There is a designated undercover pram bay on the Platform.

Yes, the site is wheelchair accessible, and our friendly staff and volunteers can provide special attention to visitors with reduced mobility.  We recommend passengers advise our Customer Service Centre about their requirements via (03) 9757 0700 at the time of booking and/or before your travel.

Please note:

• Parking for disabled parking permit holders is available onsite on the main driveway.
• The platform from which you board the train is not the same height as the carriage doors.  A ramp (75cm in width) is available to provide wheelchair access to the carriages.  Please see one of our friendly volunteers on the platform for assistance before your train ride.
• Wheelchairs accessible toilets are located at Gembrook Town Station.

No pets are allowed at Day out with Thomas.

Guide dogs are the only dogs permitted on the train or on the site.