The questions below are frequently asked by our passengers, and we trust you'll find the answer to some of your queries here.

If your query is not listed below, please contact our Customer Service Centre on (03) 9757 0700 or submit your inquiry here and we will be able to assist you.

Safety measures

Planning your trip and booking tickets

Prior to arrival

Upon arrival

Retail, food and beverage

If you didn't find the answer to your question on this page, please get in touch with us via the enquiry form below.


General Website Enquiry - with topic drop down list

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Prefer to call? (03) 9757 0700

For general enquiries and bookings, contact our Belgrave office during their opening hours:

  • 9.00am – 4.00pm AEST, Monday to Friday
  • 9.00am – 12.00pm AEST, Saturdays and Sundays