The Questions below are frequently asked by our passengers, and we trust you'll find the answer to some of your queries here.

If your query is not listed below, please contact our Customer Service Centre on (03) 9757 0700 or submit your inquiry here and we will be able to assist you.

Planning a trip to Puffing Billy

Upon arrival

Commencing the journey elsewhere than belgrave

Group Bookings

Special events

Operations and Volunteering

Puffing Billy's History