Have you got a question?
We trust you'll find the answer to some of your queries here in our Frequently Asked Questions. If your query is not listed, please fill out the inquiry form further down on this page and we'll get back to you as soon as we can.
GEt in touch with us
For general enquiries and bookings, contact our Belgrave office during their opening hours:
- 9.00am – 5.00pm AEST, Monday to Friday
- 9.00am – 12.00pm AEST, Saturdays and Sundays
General Information and Bookings: firstname.lastname@example.org
Day Out With Thomas: email@example.com
Puffing Billy Running Festival: firstname.lastname@example.org
Volunteer Opportunities: email@example.com
Donation Request: firstname.lastname@example.org
Filming and Photography requests: Read more information about how to obtain permission.
We will aim to respond to your email within five business days of receiving it. Please note that if we need to make complex arrangements for your filming/photographic activity it may take us more than five days to respond to your request and confirm permission.
Puffing Billy Railway
1 Old Monbulk Road
P.O. Box 451
Belgrave, VIC 3160
Phone: + 61 3 9757 0700
Fax: + 61 3 9757 0705