About this position

  • Suits friendly volunteers who enjoy talking to the public and being a sunny and welcoming face to our excited patrons!
  • Provide excellent customer service, process online tickets, boarding and carriage allocations of all excursion trains and provide relevant and accurate information to all visitors.
  • You will need some computer experience to navigate our systems and we will provide training and support so you can confidently help our customers

View the full role Booking Clerk role description (PDF).

Pathways to other roles

Being a Booking Clerk is a great way to understand how the railway works and start on the training pathway towards becoming a Conductor, Passenger Guide, Station Master and more!

Application process

Ready to Join Our Story? Apply today!

Apply today or simply find out more about what to expect.

Contact Our People & Culture Team

If you are looking for more information or have any questions about volunteering with Puffing Billy Railway, please contact our People & Culture Team.

Phone: (03) 9757 0715

Email: volunteering@pbr.org.au

Mail: People & Culture Team, PO Box 451, Belgrave, 3160

The Puffing Billy Railway Board (the PBRB), the operator of the Puffing Billy Railway, is committed to protecting the privacy of all individuals’ Personal Information, Sensitive Information and Health Information that it may collect and hold. View our full privacy policy.