ABOUT OUR GIFT VOUCHERS
- Gift Vouchers are valid for 3 years from the date of purchase and must be redeemed over the phone prior to the day of travel.
- Please note that Puffing Billy gift vouchers purchased online cannot be redeemed online.
- Kindly contact us on (03) 9757 0700 during business hours and quote your voucher number and which date you would like to book for.
- If you have a gift voucher or special guest pass for the Excursion Train that expired during lockdown: We understand your circumstances and don’t want you to miss out! Please contact our Customer Service Centre via email at email@example.com or on 03 9757 0700 and we will book your ticket in for a particular date.