Terms and Conditions – Steam & Cuisine Luncheon

Terms & Conditions

• Special dietary requirements are available on 72 hours prior notice.
• We practice the Responsible Serving of Alcoholic Beverages. Accordingly, service and/or travel on the train, either at the commencement of or during the forward or return journey, may be refused to any person who shows signs of excessive intoxication.
• Puffing Billy Railway is a non BYO venue.
• A child fare is aged from 5-16 years inclusive. Whilst we welcome children in our heritage dining carriages, we can only accommodate children aged 5 years and above. As a result, babies, toddlers and young ones under five years of age, cannot travel in our dining carriages.  These age restrictions have been carefully considered in the interests of health and safety.

• Concession fares are available to bearers of Australian Health Care, Student, Seniors, Companion or Pensioner cards. Your card may be required on day of travel for verification purposes.
• Tickets are non refundable nor transferable.
• Trains and events will NOT be cancelled due to inclement weather.
• Whilst every attempt is made to honour all bookings, Puffing Billy Railway reserves the right to alter events, timetables or locomotives without prior notice.
• On declared days of TOTAL FIRE BAN in the Central Zone or the whole state of Victoria, steam locomotives will not run, instead the train will be operated by a diesel locomotive.
• Should Puffing Billy Railway be unable to run this train, we will endeavour to transfer your booking to another date, however if this is not possible, a full refund will be given. In this instance, we will notify you of the cancellation by email and/or phone as soon as possible. As a result, we encourage you to provide us with your email address and a mobile telephone number at the time of booking.
• Due to the heritage nature of the carriages, we do not have facilities to provide for or accommodate high chairs, prams, baby capsules or wheelchairs and there are no bottle warming or baby change facilities.
• Our heritage dining carriages have tables and chairs that are fixed to the floor and cannot be moved. As a result, people of generous proportions could find seating in the dining carriages restrictive. Please note that the distance between the edge of the table and the back of the chair is only 41 centimetres. To ensure you have a positive experience at Puffing Billy Railway we strongly urge you to contact our Customer Service Centre should you have any concerns.
• Smoking is not permitted on the train, platforms or under any roofed areas.
• No toilets are available aboard Puffing Billy’s carriages, however toilets can be found at each main station.
• Please advise the people in your party that standing and walking on the tracks is not permitted.
• Guide dogs are the only dogs permitted on the train.

PAYMENT POLICY

• For bookings under 10 people, tickets are non refundable nor transferable.
• For all online bookings, tickets are non refundable nor transferable.
• For group bookings of 10 or more people, a deposit payment of $25.00 per person is required at time of booking, however if the booking is made within 30 working days of travel, full payment is required.

CANCELLATION POLICY

• For bookings under 10 people, tickets are non refundable nor transferable.
• For all online bookings, tickets are non refundable nor transferable.
• For group bookings of 10 or more people:
  • If a cancellation is made within 30 working days of travel, no refund will be given.
  • If a cancellation is made 31 – 90 days out, the deposit is forfeited.
  • If a cancellation is made over 90 days out, the deposit is refunded less a 10% administration fee.