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Terms and Conditions – Evening Dining

TERMS & CONDITIONS

    • Tickets are non refundable nor transferable.

 

    • We do welcome children in our heritage dining carriages and can accommodate children aged 5 years and above. These age restrictions have been carefully considered in the interests of health and safety.

 

    • Trains will not be cancelled due to inclement weather.

 

    • On declared days of TOTAL FIRE BAN in the Central Zone or the whole state of Victoria, steam locomotives will NOT run, instead a diesel locomotive service will be offered.

 

    • Should Puffing Billy Railway be unable to run this train, we will endeavour to transfer your booking to another date, however if this is not possible, a full refund will be given. In this instance, we will notify you of the cancellation by email and/or phone as soon as possible. As a result, we encourage you to provide us with your email address and a mobile telephone number at the time of booking.

 

    • Whilst every attempt is made to honour all bookings, Puffing Billy reserves the right to alter events, timetables, or locomotives without prior notice.

 

    • We practice the Responsible Serving of Alcoholic Beverages. Accordingly, service and/or travel on the train, either at the commencement of or during the forward or return journey, may be refused to any person who shows signs of excessive intoxication.

 

    • Due to the heritage nature of the carriages, we do not have facilities to provide for or accommodate high chairs, prams, baby capsules or wheelchairs and there are no bottle warming or baby change facilities.

 

    • Our heritage dining carriages have tables and chairs that are fixed to the floor and cannot be moved. As a result, people of generous proportions could find seating in the dining carriages restrictive. Please note that the distance between the edge of the table and the back of the chair is only 41 centimetres. To ensure you have a positive experience at Puffing Billy Railway we strongly urge you to contact our Customer Service Centre should you have any concerns.

 

    • Puffing Billy Railway is a non BYO venue.

 

    • Smoking is not permitted on the train, platforms or under any roofed areas.

 

    • No toilets are available aboard Puffing Billy’s carriages, however toilets can be found at each main station.

 

    • Please advise the people in your party that standing and walking on the tracks is not permitted.

 

    • Guide dogs are the only dogs permitted on the train.

 

PAYMENT POLICY

    • For bookings under 10 people, full payment is required at time of booking.

 

    • For all online bookings, full payment is required at time of booking.

 

    • For group bookings of 10 or more people, a deposit payment of $25.00 per person is required at time of booking, however if the booking is made within 30 working days of travel, full payment is required. Balance payment is required 30 working days prior to date of travel.

 

CANCELLATION POLICY

    • For bookings under 10 people, tickets are non refundable nor transferable.

 

    • For all online bookings, tickets are non refundable nor transferable.

 

    • For group bookings of 10 or more people:

 

    • If a cancellation is made within 30 working days of travel, no refund will be given.

 

    • If a cancellation is made 31 – 90 days out, the deposit is forfeited.

 

    • If a cancellation is made over 90 days out, the deposit is refunded less a 10% administration fee.

 

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