Our friendly staff can provide special attention to visitors with reduced mobility. We recommend that you let us know about your requirements before you travel. Telephone (03) 9757 0700.
If you are travelling in a wheelchair, please call us on (03) 9757 0700 rather than book online. That way we can determine if your needs can be accommodated.
There are two designated disabled car spaces at Gate 3 at our Belgrave station in Old Monbulk Road. From there, access to the station platform is via a ramp (the bottom of the “zig zag path”). If you require further assistance getting from here to the platform, please contact us on 9757 0700 or 9757 0721.
ACCESS TO THE STATION
To assist passengers with reduced mobility and to avoid our steep pathway entrance to Belgrave station, passengers may be dropped off at Gate 4 which is in front of our Belgrave station building in Old Monbulk Road. The area from the station to the platform is on one level.
GETTING ABOARD THE TRAIN
Please note that passengers have to step up onto our carriages from the platform. If you require further information, please call us on (03) 9757 0700.