General Admission Tickets

All passengers (including minors) will be required to check-in using the Victorian Government's contact tracing app, Service Victoria.

Please download the Service Victoria App on your smartphone device to ensure you are prepared for your visit.

Upon arrival, passengers will need to scan the QR code located at the entry point of the station you will be departing from and follow the simple check-in prompts on your device. All passengers will be required to register their details and present proof of check-in to the Booking Office prior to boarding. Records are kept electronically for 28 days, before being destroyed.

The Service Victoria App can be downloaded on Google Play or the App Store. If you do not have a device that supports QR codes or you are unable to register all passengers, please speak to our Booking Office staff who will be able to assist.

All visitors aged 18 years and over must be fully vaccinated to enter all indoor and outdoor areas of Puffing Billy Railway. Before you arrive, please make sure you have added your COVID-19 digital certificate to the Service Victoria app or bring printed proof of your vaccination, or applicable medical exemption, with you. Proof of ID will be required when providing a printed certificate. If you are unsure how to obtain your COVID-19 Vaccination Certificate, please refer to the Victorian Government's Coronavirus website at https://www.coronavirus.vic.gov.au/vaxproof.

Masks are mandatory indoors in Victoria for those aged eight and over. A fitted face mask covering your nose and mouth must be worn during your visit, apart from when eating and drinking, or if medically exempt. Please note, the mandatory wearing of fitted face masks is subject to change by the Victorian Government and visitors will be expected to adhere to the rules that are in place at the time.

Tickets must be pre-booked prior to travelling (this also includes infants and children under the age of 4 years). No tickets will be available from the station on the day of travel.

Puffing Billy Railway is committed to taking all precautions with COVID-19, implementing comprehensive cleaning and sanitising protocols, and constantly monitoring state and federal health recommendations to ensure customers feel at ease when travelling on board the living time machine that is Puffing Billy.

All staff and volunteers have completed coronavirus (COVID-19) training and mandatory vaccination requirements to ensure they are meeting cleaning and operational standards to stay safe and keep visitors safe during your experience. This is in addition to digital check-in when rostered on at the Railway, to maintain electronic record keeping.

For FAQs or further information on what we are doing to keep everyone safe during your visit, please head to: puffingbilly.com.au/covid-safe.

While the experience may look and feel a bit different, our safety and operational changes give us the opportunity to welcome customers back and provide new ways to create unforgettable moments and memories to treasure forever!

There will be a carriage allocation system and you will be notified on arrival of your allocation. Kindly ensure that you sit in the same carriage on the return journey.

If you are travelling with someone else and they have booked their tickets separately, please indicate their family name in the "Notes" field in your online booking. We will do our best to seat you together.

Our train capacity will be limited to 25 per carriage, and all visitors are required to adhere to wearing a fitted face mask when travelling and maintaining a social distance e.g. keeping 1.5 metre distance from anyone not in their travel party, including staff and volunteers.

Tickets will be for set return journeys, which means that the forward journey you select will determine what time your return journey will be. There will not be any open return tickets available. For more details, have a look at the booking widgets below or view our Fares & Timetables page.