Groups & Charters

Puffing Billy is the ideal outing for your group. Discounts are available on our Excursion Trains for pre-booked group travel (20 or more paying passengers on a return journey only) throughout the year, except on Sundays, Public Holidays and School Holidays.

You do not need to book if your group is under 20. However, as Puffing Billy can get very busy (particularly on weekends and public/school holidays) it is a good idea to book online to avoid disappointment. If you choose to purchase your tickets at the station, it is recommended to arrive one hour prior to your preferred train departure to buy your tickets.

If you do have a group booking, you are required to arrive at least 20 minutes prior to the excursion train departure otherwise your reserved carriage will be released to the public.

Excursion Trains and Dining Trains are available for Charter Bookings (that is, you can book a train for your exclusive use).  We can take up to 250 people on an Excursion Train and up to 80 people on a Dining Train. To obtain further information about chartering a train, please contact our Customer Service Centre .

CATERED TRAINS

PAYMENT POLICY

  • A deposit payment of $1,000 is required at time of booking.
  • Balance payment is required 30 working days prior to date of travel.

CANCELLATION POLICY

  • If a cancellation is made within 30 working days of travel, no refund will be given.
  • If a cancellation is made 31 – 90 days out, the deposit is forfeited.
  • If a cancellation is made over 90 days out, the deposit is refunded less a 10% administration fee.

Should Puffing Billy Railway be unable to run this train, we will endeavour to transfer your booking to another date, however, if this is not possible, a full refund will be given.

EXCURSION TRAINS - GROUP BOOKINGS

PAYMENT POLICY

$200 deposit is required at time of booking with balance payment due either:

  • 1 working day prior to date of travel if paying by EFTPOS or Credit Card (Master Card or Visa)
  • 3 working days prior to date of travel if paying by Direct Debit
  • 10 working days prior to date of travel if paying by Cheque

CANCELLATION POLICY

  • If a cancellation is made within 30 working days of travel, the deposit is forfeited.
  • If a cancellation is made over 31 days out, the deposit is refunded less a 10% administration fee.

Should Puffing Billy Railway be unable to run this train, we will endeavour to transfer your booking to another date, however if this is not possible, a full refund will be given.

CHARTER TRAINS - EXCURSION ONLY

PAYMENT POLICY

  • A deposit payment of $1,000 is required at time of booking.
  • Balance payment is required 30 working days prior to date of travel.

CANCELLATION POLICY

  • If a cancellation is made within 30 working days of travel, no refund will be given.
  • If a cancellation is made 31 – 90 days out, the deposit is forfeited.
  • If a cancellation is made over 90 days out, the deposit is refunded less a 10% administration fee.

Should Puffing Billy Railway be unable to run this train, we will endeavour to transfer your booking to another date, however if this is not possible, a full refund will be given.

Online Enquiry