We’re thrilled to have reopened and are ready to welcome you back!
It’s been a difficult year for Victoria and our fellow tourism friends, but we are grateful to be able to share our heritage steam railway again and can’t wait to get into the great outdoors on board our living, moving time machine!
While many aspects of everyday life will be the same as they were pre-COVID-19, you’ll notice a few things look different during your next visit to Puffing Billy Railway.
Guided by the health advice of Victorian Government, we have adopted a set of safety measures to keep you, our staff, and volunteers safe. And don’t worry… these safety measures won’t get in the way of all the fun and adventure but will allow you to enjoy the experience knowing you are in safe hands!
WHAT YOU NEED TO KNOW
We remind visitors that our staff and volunteers are adapting to these new safety measures in the same way that you are. Please be patient and respectful as they help you in the best way they can.
To keep yourself, your friends, and your family safe, all visitors must follow these five key actions:
YOU MUST CHECK-IN WHEN VISITING INDOOR AND OUTDOOR AREAS OF THE RAILWAY.
Please scan our QR codes on the Service Victoria app every time you visit a station, platform, or any railway location. This is a requirement of all passengers, including minors. If you do not have a device or are unable to check all passengers in, please speak to our friendly booking office staff who will be able to assist.
PROOF OF VACCINATION STATUS REQUIRED.
All visitors aged 12 years and two months and over must be fully vaccinated to enter all indoor and outdoor areas of Puffing Billy Railway. Before you arrive, please make sure you have added your COVID-19 digital certificate to the Service Victoria app or bring printed proof of your vaccination, or applicable medical exemption, with you. Proof of ID will be required when providing a printed certificate. If you are unsure how to obtain your COVID-19 Vaccination Certificate, please refer to the Victorian Government's Coronavirus website at https://www.coronavirus.vic.gov.au/vaxproof.
YOU MUST WEAR A FACE MASK THAT COVERS YOUR NOSE AND MOUTH.
Masks are required indoors when browsing through Puffing Billy Railway’s retail / gift shops areas.
We also recommend wearing a mask if you can’t physically distance or if you are with people who may be vulnerable to COVID-19.
KEEP YOUR DISTANCE.
Stay 1.5 metres away from those you don’t live with.
STAY AT HOME AND GET TESTED IF YOU HAVE SYMPTOMS OF CORONAVIRUS (COVID-19), HOWEVER MILD.
FOR A SMOOTHER EXPERIENCE
- All tickets must be exclusively pre-booked online. Visitors of all ages (including children under 4) will now need a pre-booked ticket to visit the Railway.
- Visitors can book their own exclusive open-side carriage for groups of up to 15, offering a unique and private outdoor experience with family or friends. Read more about Carriage Hire here.
For further information on what we are doing to keep everyone safe during their visit, check out our Puffing Billy Railway COVIDSafe Guidelines. Please follow all the guidelines, and let’s work together to help you have the most memorable experience yet!
Please also take some time to read our Frequently Asked Questions below.
Frequently Asked Questions
Planning your trip and booking tickets
Prior to arrival
Retail, food and beverage.
LOTS TO TAKE IN?
Don’t worry, we’ll share all of this information with you again in your booking confirmation email. We are also always available to chat via telephone on 03 9757 0700 or by email at email@example.com.
We can’t wait to see you soon!