Accessibility for Passengers with Special Needs

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Puffing Billy Railway is committed to offering an enjoyable experience for everyone and has have a range of accessible facilities available for our passengers. 

 

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Families with children


PRAMS 

Only folding or narrow prams can travel on Puffing Billy because of our heritage carriage doors.

BABY CHANGE FACILITIES

Baby change facilities are available at all stations.

WARMING OF BOTTLES / BABY FOOD

A microwave is available in the baby change room at Belgrave station. Alternatively, please approach the volunteers in the refreshment rooms at one of our stations, and they will be able to assist.

 

Reduced Mobility

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Our friendly staff can provide special attention to visitors with reduced mobility. We recommend that you let us know about your requirements before you travel. Telephone (03) 9757 0700. 

BOOKINGS

If you are travelling in a wheelchair, there are limited wheelchair spaces available. Please contact us on (03) 9757 0700 (+61 3 9757 0700 intl) during normal office hours on the weekday prior to travelling so that we can assist you in accommodating your needs.

PARKING

There are two designated disabled car spaces at Gate 3 at our Belgrave station in Old Monbulk Road. From there, access to the station platform is via a ramp (the bottom of the "zig zag path"). Wheelchair assisted persons should please note that this ramp is steep. If you require further assistance getting from here to the platform, please contact us on 9757 0700 or 9757 0721.

ACCESS TO THE STATION

Pathways to Belgrave, Lakeside and Gembrook stations are all wheelchair accessible. 

To assist passengers with reduced mobility and to avoid our steep pathway entrance to Belgrave station, passengers may be dropped off at Gate 4 which is in front of our Belgrave station building in Old Monbulk Road. The area from the station to the platform is on one level.

GETTING ABOARD THE TRAIN

Our station platforms are not at the same height as our carriage doors, however ramps are available to provide easy wheelchair access on many of our Excursion Trains. Please see one of our friendly volunteers on the day of travel for assistance. The wheelchair ramp width is 75cm.

TOILETS WITH WHEELCHAIR ACCESS

Toilets with wheelchair access are located at Belgrave, Lakeside and Gembrook stations.

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<h>Assistance Dogs

Puffing Billy Railway welcomes visitors who use assistance dogs certified by a registered authority. Assistance dogs must be restrained by a harness or leash at all times.
Please note that assistance dogs are the only dogs allowed aboard Puffing Billy Railway.

 

Companion Card Holders

Companion card holders travel free of charge aboard the Excursion Trains. Companion card must be presented on day of travel.