Frequently Asked Questions
Does everyone in my party need a ticket, even if they don’t want to go on the train?
Yes, everyone who enters the event site needs a ticket.
Do I need to bring my confirmation letter / ticket?
Yes, please print or have your confirmation letter available to view on your mobile phone.
Phone reception is sparatic at Gembrook, please screen shot your booking reference before you arrive.
Confirmation letters / tickets will be checked upon entry.
Upon arrival, all ticket holders will then receive a wristband with their pre-booked train time.
What time should I arrive at the Gembrook Railway Station?
We suggest you arrive 45 minutes (or earlier) before your scheduled train departure!
2pm departures: We advise customers booked on the 2:00pm train to arrive on site 90 minutes prior, to enjoy all the activities before your train ride as the site closes at 3:30pm.
Large groups are encouraged to arrive together - however where this is not possible, the remainder of the wristbands in the booked group will be held at the information hub at the site entry.
How long is the train ride?
Departing Gembrook’s Heritage Platform, the Thomas, Percy and Diesel train ride will take approx. 35 minutes for the return journey.
When should we arrive on the Platform for our train ride with Thomas?
Please be on the Gembrook Heritage Platform (site map #11), 20 minutes before your train departs. This allows plenty of time to store your pram, board the train with family and friends and see Sir Topman Hatt and Friends along with Thomas shunting through the yard.
Is there assigned seating on the train?
There is no seat allocation in the train carriages.
Seats are assigned by time. Guests must be together during boarding if they wish to sit together on the train.
Please note: each carriage seats approximately 30 passengers.
Are you limited to just one train ride?
Yes, the time booked upon ticket purchase is your allocated train.
Trains have been booked out so please ensure you arrive with plenty of time (approx. 20 minutes) to board your train.
Gembrook is located about 60km east of Melbourne's CBD.
The fastest route from the City is generally the Monash Freeway (M1) to Pakenham.
From Pakenham, Gembrook is approximately 20 minutes along (C411) Pakenham Rd.
Please take care on the roads coming into Gembrook.
Learn more about Gembrook Station here
Where is the best place to park in Gembrook?
Please note there is no on-site parking at Gembrook Station during the event Day out with Thomas.
Gembrook Scouts will be collecting $5 per vehicle at:
Gembrook Primary School (GPS location: 50 Main St Gembrook)
Approx. 5 minute walk down to the Gembrook Station entrance.
There is a 2 minute drop off zone on Main Road - at the event site entrance, available for disabled passengers and extremely late coming ticket holders to drop off only!
When can my child enjoy the other activities?
Activities can be enjoyed at your leisure throughout the day.
We welcome you to enjoy them before and after your scheduled train ride.
The event site and activities* are available from 9am – 3:30pm.
* Please note that due to Occupational Health & Safety regulations, the jumping castle will not operate in wet and/or windy conditions.
What if there is inclement weather?
Day out with Thomas events take place rain or shine.*
*Although please note the Spring 2016 Terms and Conditions for Autumn 2017
Does the event go ahead on a Total Fire Ban day?
On declared days of TOTAL FIRE BAN in the Central Zone or the whole state of Victoria, 'Day out with Thomas' will be cancelled.
Should Puffing Billy Railway be unable to run this event we will endeavour to transfer your booking to another date in the current Thomas season; however, if this is not possible, a full refund will be given.
In this instance, we will notify you of the cancellation by email and phone as soon as possible.
Will there be food available?
Yes, a variety of food is available for purchase onsite and in the township of Gembrook.
There will be an undercover seated area to enjoy the onsite food and drink available.
Are prams permitted?
Yes, around the event site only. Due to the heritage nature of the carriages, prams will not be allowed on the train. There is a designated undercover area for “pram parking” (site map #10) during the train ride.
Helpful tip: Larger sized pram wheels seem to cross the rail tracks easier than strollers do.
Is the event site accessible for reduced mobility customers?
Yes and our friendly staff can provide special attention to visitors with reduced mobility. We recommend that you let us know about your requirements before you travel. Telephone (03) 9757 0700.
- Parking for disabled parking permit holders is available near the site – look out for signs. Drop off zone is next to the Site Entry (site map #1)
- The pathway to Gembrook Station and around the event site is wheelchair accessible.
- Our station platforms are not at the same height as our carriage doors, however ramps are available to provide wheelchair access to the carriages. Please see one of our friendly volunteers on the day of travel for assistance before your train departure. The wheelchair ramp width is 75cm.
- Toilets with wheelchair access are located at Gembrook Town Station.
Are pets allowed?
No pets are allowed at Day out with Thomas.
Guide dogs are the only dogs permitted on the train or on the site.
And finally...Don't forget to collect your child's personalised Junior Engineer Certificate!
How do I find out about other Thomas events?
The Autumn 2017 Day out with Thomas season will take place in February 2017. Tickets going on sale December 1 2016: Join our mailing list to be informed when tickets go on sale!
If we haven’t answered your question here – please contact us at email@example.com